Customer Relationship Management

Transforming company operations into customer centric operations by:

• Customer, Marketing, and Brand Strategies
• Market Feasibility Analysis
• Customer Information Analysis
• Loyalty programs
• Channel Analysis and Sales Activation Plan

Preparation

• Building After sales-service standards framework
• Building Value Added Services
• Simple, customizable dashboard enumerating
  • Customers previous history
  • Status of orders
  • Outstanding customer service issues

To survive in the global market, focusing on the customer is

becoming a key factor for companies big and small. Customer retention is a critical success factor for SMEs because of their limited resources. Additionally, by being aware of Customers’ preferences and problems, CRM allows to acquire new customers more easily and facilitates targeted cross-selling.

SUPPLY CHAIN MANAGEMENT

We generate bottom line impact covering Suppliers, Manufacturing, Logistics, Channel Members and Consumers

Supply chain strategies and design have deep impact on business development by influencing

1. Optimal service levels and costs incurred
2. Physical presence of goods and/or services
3. Brand Development

We help clients in building efficient supply chains at various levels:

1. Strategic – Designing policies, objectives and operating footprints for network building
2. Executional – Designing optimal order cycles and logistics solutions
3. Operational – Designing systems & tools for supply chain scheduling, monitoring and control
4. Tactical – Designing flexible supply chain systems for forecasting and inventory

We help in achieving

1. Integrating and optimizing Supply Chain containing the flow of Products, Services and Information
2. Lean Supply Chain by integrating various departments like Production, Sales & Marketing, Operations & Distribution
3. Customised Supply Chain Models to maximise profits and drive growth.